How do I personalise the text to suit me?
Once you have checked out all your items, we will get in contact with you to discuss any personalisation you require. However, if it is a small item using initials or simple wording please leave it in the notes at checkout.
How long will my order take to get to me?
Although we try to get all orders out as quickly as possible, we prefer to allow 3-6 weeks from ordering to delivery. This allows us time to personalise your items to perfection. Turnaround times can change so please make sure you check the website before ordering.
How do I let you know the information for my invitations?
Please check "the process" information at the bottom of the page for information on how the order process works.
Can I change the designs?
Yes, the designs can be customised to suit you. Once you have placed your order, we will contact you within 24hours to discuss the details.
Can I get a refund?
Unfortunately we do not offer refunds on any of our items unless faulty. Please see the refund page for more Information.
If I like a design but want it in a different format, is that possible?
Yes, all of our design themes can be altered to create a different piece of stationery. For example, if you like a wedding invitation design but needed it in a save the date or a birthday invite, simply send us an email of which design you like and what it is you need and we will design it for you (at no extra cost).
How many times can I change the digital proof?
We pride ourselves on creating bespoke stationery and so that is why we offer unlimited changes to the digital proof so you can be sure you are happy with the design before it is printed. The time spent designing is not included in the turnaround time, we aim to get the proofs back to you within 1-2 days from your last email.
I need my order quickly, is this possible?
Please email us before ordering to check we have the space to complete your order to a specific timeframe. Most of our items are personalised and also stock levels of materials can affect delivery times, which is why we give a 3-6 week turnaround time but we try to accommodate our customers needs as much as we can.